For Embassy Suites Tulsa, it’s all about exceeding customer expectations. So, when their laundry and warewash operations were not meeting their standards, they turned to BradyPLUS.
The hotel sought to revamp their current laundry and warewash operations to increase overall efficiency, save money, and most importantly, achieve an even higher sense of customer satisfaction.
BradyPLUS found solutions that met the customer’s immediate needs and provided results. Updated washers, dryers, and dishwashers were sourced to replace older models, maintaining an even steadier operation than before.
Next to having the right equipment, service and training are paramount to the success of any laundry and warewash operation. Without them, equipment breakdowns, linen deterioration, and operational bottlenecks become normal, causing potential service disruptions and efficiency concerns – ultimately affecting a business’s bottom line and reputation.
BradyPLUS led ongoing employee training for the laundry and warewashing equipment in tandem with the new equipment installation. Proper equipment training, like chemical dispensing education and machine load optimization, keeps the hotel’s laundry systems efficient and creates a stable model for long-term cost savings.
Additionally, BradyPLUS continues proactively servicing the hotel’s machines monthly, maximizing machine lifecycles and reducing breakdowns.
The combination of new equipment and training has brought measurable success to Embassy Suites Tulsa:
With a glowing operational standard, Embassy Suites Tulsa transformed its business into a more thriving, efficient, and sustainable operation—ready to meet and exceed the demands of its guests and create peace of mind for its employees to perform their jobs successfully each day.
Success stories like this one between BradyPLUS and Embassy Suites Tulsa don’t just come from industry experience; they also come from understanding and empathizing with the customer's specific concerns and building trust from the ground up.
If your business is experiencing something similar or has its own unique set of concerns, call BradyPLUS today.